Shipping & Return Policies

We make every effort to process your order within 24 hours, however orders placed over weekends or holidays may take a little longer. Once your order is processed you will receive an order confirmation email, followed by a shipping confirmation email.

• Most orders are processed and shipped within two business days.
• Orders ship from our warehouse in Central New Jersey.
• Orders will be shipped to the address provided at checkout. Please verify your shipping information carefully before placing your order. We are not responsible for orders shipped to incorrectly-submitted addresses.

• Vilros currently ships within the United States only.
• Free economy shipping is offered on any orders shipping within the continental United States (excluding Alaska & Hawaii).
• Priority shipping can be selected at checkout, however regular charges will apply.

• Orders flagged by our security software, fulfillment team or payment processor as potentially fraudulent will be canceled and refunded.
• Due to fraudulent orders associated with freight forwarding services, any order with a suspected freight forwarding address will be canceled.

If you are not satisfied with your purchase, most items may be returned within 30 days of the purchase date, subject to the following conditions:

• Items must be unused, unopened, and in their original condition.
• Kits must be returned complete with all included components and accessories.
• Return shipping costs are non-refundable.
• A Return Merchandise Authorization (RMA) is required before any return is accepted.

To request an RMA, please visit: https://vilros.com/a/service/returns

The following items are not eligible for return unless they are defective, damaged during shipment, or incorrectly shipped:

• Opened products
• Used products
• Incomplete kits
• Products returned without prior authorization

If your order arrives with missing components, shipping damage, manufacturing defects, or an incorrect item, please submit a return request within two business days of delivery.

After review, Vilros will, at its discretion:

• Ship replacement items, or
• Issue a full refund

To begin the process, submit an RMA request at: https://vilros.com/a/service/returns

Approved refunds will be issued to the original payment method used during checkout. Please allow 3–5 business days after the refund is processed for funds to appear in your account. Processing times may vary depending on your financial institution.

Products manufactured by Vilros are covered by a one-year limited warranty against manufacturing defects from the date of purchase.

Raspberry Pi products are covered by a one-year manufacturer's warranty (link).

Arduiuno products are covered by a one-year manufacturer's warranty (link).

If you believe your product is defective, please submit a warranty claim through the RMA process: https://vilros.com/a/service/returns

After reviewing the claim, Vilros may:

• Provide a replacement product, or
• Issue a refund where appropriate